Shipping and return policy


Business ID: 0984713-6
Company’s name: Arctic Volley Rovaniemi Ry
Address: PL 49, 96101 ROVANIEMI
Phone number: 0404803665


Arctic Volley works online. Our goal is to keep store’s item count in right order, but if your ordered item is sold out, we will contact you by email. We will confirm your order by next business day.

Items and prices:

Prices are listed with the items. Prices are in euros.


SHIPPING FEES: 7,90 €. Pick up from game is FREE.

Returning fees are paid by customer. Shipping fees are not refundable.

We will send you your item as post parcel. If you want us to use different shipping way, please contact us. Pick up your order your Posti’s pick up point or parcel locker. You will get notification of arrival to your phone. Please take your personal ID with you.  Ota henkilöllisyystodistus mukaan. Delivery time is mainly 3-4 business days.

Pick up from game is FREE.
We will inform you once item is ready to pick up.



Payment policy:

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID

Return and exchange policy:

If you want to return your item, please contact us. You have 14 days time to return your item once you have picked it up. Item must be in original shape and unused. Return must be done in 14 days.

NEVZA U19 2023-tournament jerseys can not be returned. They are made from order.

Returning via Posti: Please let us know via email to or by calling 0404803665. Let us know if you want to exchange the product or change the size so we can send you the correct size. Return/exchange must be done in 14 days from pick-up. Return fees is paid by customer. Shipping fees are not returned. Put your item to bag/box and tape it up properly. Please notice that returnable item must be in original shape and unused.

Return address is:
Arctic Volley, PL 49, 96101 ROVANIEMI

Send your item via Posti. We will do refund once we get the item back and we have inspected items shape. Refund will be made in the same way the you have made the payment.

Reclamation and complains:

If item has flaws and problems with item, please contact us via email or calling 0404803665. Please contact us if you have any questions. We are happy to help you.

Other terms:

Arctic Volley is not responisble if shipping is delayed, is hindered or there is problems, due internet problems, logistics problems, nature phenomenon, strikes, political or any other force majeure-reasons. Arctic Volley reserves all rights to cancel your order, if there is remarkable mistake for example in price.